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Customer 360
Customer 360 refers to the creation of a master customer record by aggregating all data about that customer from across the organisation. Customer 360 provides a trusted, single view of a customer's name, address, contact information, gender, and interactions with a business.
What is MuleSoft and Customer 360
Companies of every size and industry are transforming rapidly, whether through modernising their supply chain to meet customer demands, launching new applications, or solving for interoperability. For Salesforce, providing a bridge between the cloud and the on-premises data centre is crucial to allow customers to innovate faster, share information across disparate systems, and prevent being limited by where data lives.
With MuleSoft and Customer 360, we provide an architectural approach to create a single view of the customer, recognising that every single IT department is dealing with heterogeneous infrastructure. In a complex environment that many of our customers are living in, we can still enable you to transform your customer experience.
Unlock data to unleash the power of Salesforce Customer 360
Build connected experiences faster: Use best-in-class connectors and accelerators to jumpstart Salesforce integrations by 3x
Integrate your back office with ease: Leverage APIs to connect Salesforce Sales Cloud and Service Cloud to ERP, POS, and legacy systems
Future-proof Salesforce integrations: Develop a flexible architecture with secure, scalable Salesforce integrations
Deliver connected digital experiences: Create a consistent and seamless customer experience across channels by integrating Salesforce to applications such as Marketo, ServiceNow, and others easily using connectors.
Why Mulesoft and Customer 360
Take advantage of back office ERP applications and unleash the full potential of your CRM and automate business processes by connecting Salesforce in real-time with ERP and finance applications such as SAP and NetSuite. Leverage connectors for SAP, Oracle, and NetSuite to quickly unlock customer, product, and order data to synchronise with Salesforce.
Build an architecture for the future by using the power of MuleSoft and Salesforce to build an architecture for change with APIs and loosely-coupled applications. Learn how Anypoint Platform allows you rapidly evolve and adopt an API-led approach to integration, making it easy to unlock data from ERP, OMS, and databases and surface it in Salesforce Service Cloud for a single view of the customer.
Lets chat about your business!
Our team of experts is here to help you succeed. Get in touch with us today and discover how our consultancy can unlock your full potential.
