Service Cloud

What is Service Cloud

Salesforce Service Cloud is designed to assist your business’s customer service team. Customer service agents can use it to increase efficiency in a variety of ways. Using automated workflows, they can reduce their workload by delegating common, repetitive tasks to Salesforce Service Clouds. ​Salesforce Service Cloud further increases agent efficiency by aggregating all customer service inquiries across multiple communications channels—phone, chat, email, social media, etc.—into one set of tickets, which are then automatically pushed to the correct agent based on the priority of the ticket and that agent’s area of expertise.

Service Cloud Integrations & Security

Service Cloud integrates with back-office applications, allowing you to extend your service processes to meet your business needs and customer expectations. You can innovate on a platform that delivers enterprise security, reliability, and scale. And Service Cloud integrates with all the popular phone systems, so your CTI (computer telephony integration) is a snap. ​Success is built on trust, and trust is at the core of everything we do. We go the distance to ensure that our customers’ data is safe and secure. We use a multi-layered approach to protect your information, constantly monitoring and improving our application, systems, and processes to protect the integrity and availability of the information that is vital to your business operations and our shared success.

Why Service Cloud

When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.